Returns & Exchanges:
Here at Crutch Caddy, we want our customers to experience all of the benefits of purchasing a Crutch Caddy. If you have any questions, comments, or concerns, we would be happy to help and make it right. Please feel free to contact us at or at www.CrutchCaddyUSA.com/Contact; our team will respond in 7 business days or less.
Any Crutch Caddy in original packaging can be returned or exchanged for any reason within 30 days of confirmed delivery. In this case, the customer is liable for return shipping (USPS Medium Flat Rate Box).
If a customer receives a damaged Crutch Caddy, they may return the Crutch Caddy within 10 days of confirmed delivery. In this case, the customer is not liable for return shipping.
If the customer has communicated that this is a gift purchase, the customer or the gift receiver may return the Crutch Caddy in original packaging within 45 days of confirmed delivery.
To initiate a return, please fill out the form below or send and email to info@CrutchCaddyUSA.com. Please include the order number, first and last name on the order, email address, and phone number.
All refund payments will be returned to the original payment method. All refunds will be processed within 20 business days.